Activities of call centres
This activity involves the operation of call centres that handle incoming calls from clients. It includes services such as receiving orders, providing product information, assisting with customer inquiries, and addressing complaints, utilizing various technologies like automatic call distribution and interactive voice response systems.
Open to 100% foreign ownership under standard Malaysian policy.
- Foreign equity
- 100%
- Capital floor
- None
- Setup timeline
- 8–12 wk
Activity details
activities of inbound call centres, answering calls from clients by using human operators, automatic call distribution, computer telephone integration, interactive voice response systems or similar methods to receive orders, provide product information, deal with customer requests for assistance or address customer complaints
SST & Withholding Tax
Risk Level
e-Invoicing (MyInvois)
MSIC code 82200 is required when issuing e-invoices via LHDN MyInvois. Use this code in the Classification field of your e-invoice.